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Hartley Consultancy |
ICT Services & Products Hartley Consultancy recommends, and uses the services of, a specialist ICT company (ISS Ltd) which has 17 years of successful business trading experience to provide a range of services and products to support Client ICT business needs:
TECHNICAL SUPPORT We specialise in helping small businesses with support. We offer one-off charges, of for a more cost-effective support, contract service agreements. The latter allows even a one man business to have his/her own IT support team on hand.
Onsite Support With our Onsite support package you’ll have a team of problem solvers just a phone call away. Whatever the problem, give us a call. Full Onsite Support Our support services are all based on time. Time is the biggest and most costly factor in computer maintenance and support services. This is why it has become a trend to throw faulty equipment away rather than repair it. This is a very popular and simple solution. In a nutshell, you purchase a block of time and use it up! We even guarantee to attend to your issue within 8 working hours of you reporting it. You can use this time for anything you like, including general housekeeping and we will work with your third party vendors. You have access to our engineers over the phone, via remote desktop and in person at your premises. So really, you have your own I.T dept for a fraction of the cost and none of the headaches of employing someone to look after you system. You will be given a logon to our helpdesk portal enabling you to keep track of exactly what’s going on. The main advantages of this support service are:
ICT SUPPLIES Because we deal with a number of Wholesale Suppliers, we are able to offer a comprehensive range of computer systems, from laptops to custom-built desktop units and complete server systems. Why not contact us with your Functional Requirements and we will be pleased to provide you with Quotations for appropriate solutions, including software installations. In May 2008 we launched a new Telecoms service for small to medium sized enterprises (SMEs). Panasonic Phone Systems Panasonic are innovators with a history of building reliable and simple to use telephone systems. They have always been rich with useful features. The Panasonic KXTDA telephone system continues this philosophy. This Panasonic phone system can be configured to meet present needs and expand as applications grow or change. It's a next generation phone system from Panasonic, combining PBX reliability with IP technology offering efficient and flexible communication. Maintenance & Support of your phone system Our Team can provide complete peace of mind. It’s not until you can’t use your phones that you realize just how important they are to your business. We have support and maintenance packages to look after all aspects of your telecoms environment, including Voice over IP (VoIP). Are you ready for the future? With recent developments, high speed broadband is now available to everyone. The new line up of Panasonic phone systems support Voice over IP (VoIP), which enables you to carry phone calls over the internet. REPAIRS AND UPGRADES We can repair and upgrade all makes of personal computers, monitors and printers. We provide specialist services such as virus removal and prevention, site relocation of IT equipment and structured cabling services. This is available from new installations to upgrading and testing of existing cabling. CONSULTANCY
We can enhance your IT set up with innovative products including;
In addition, we can also find flaws in your current system that you might not know are there.
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HELPDESK How can we help? Our helpdesk is manned by people and available to all our support clients, offering immediate help and support. By use of state-of-the-art remote access tools, our helpdesk staff can resolve a majority of problems without clients having to wait for someone to attend their site. CUSTOM ONE-TO-ONE TRAINING Sometimes training can get overlooked. Many people are self- taught, picking things up as they go along, finding out on the internet or reading a good book. It has become an assumption that everyone knows how to use a word processor or compile email. Most will get by, but if you need to use a particular package or you have become the unofficial office oracle then you may need to look at getting some proper training. We offer on-site training on a one-to-one or one-to-many basis in most PC packages, including:
Working closely with you, we will provide customised training geared to address the specific needs of your business. From creating simple letters to stylish publications, complex accounting spreadsheets to databases for powerful data management. Training is designed for beginners to intermediate users, and is presented in an easy to digest format. Our trainer is more than a computer software expert, but comes from a commercial background and understands the needs, and skills required in a demanding business environment. After training we will send you a set of comprehensive notes, tailored specifically to your company. They will be in full colour, with step by step illustrations throughout, and serve as invaluable after-training back-up for every package that is taught. REMOTE BACKUP It’s a simple idea. Overnight or whenever work for you, your computer takes a copy of any files you have changed, compresses and encrypts them for security, then ships them over the internet to our offsite backup server. We offer a fully automatic, off-site, secure (encrypted) remote backup solution - you don’t need us to tell you how important your data is and the devastating effect losing it would have on your business. But we have a solution that might just help you sleep at night. We now offer a remote backup solution for your server, workstation or laptop to our secure servers. Your data is encrypted to keep it safe and the whole operation is automated so you don’t need to remember to change your backup tapes! How does it work? Remote backup is like regular backup software but, instead of sending your data to a tape drive in your building, our solution sends it over the Internet to our secure servers at ISS. Backups can be scheduled to run over night or on-demand, any time and you can restore your data just as easily. You’re in control. The software is driven from your server, workstation or laptop and you can backup or restore all or some of your data at any time. How much does it cost? Prices depend on what you want to backup - i.e. how much space you need on our servers. Please contact us for competitive prices. FTP Server New in our range of hosted solutions is "Upload.GS" - the FTP-based solution for companies needing to send and receive large files (e.g. > 10 Megabytes).
ISS was started in 1992 by Anthony Goold and Michael Wareman as a software house. They wrote all kinds of software packages but their first project was called “SEU4PC” which was a source entry utility for the PC to write RPG code for an AS/400 or similar Midrange system. This was their first “proper project” and they had to collect the cheque from their client so that they could buy a printer and print the invoice ! This was the beginnings of ISS. They also wrote a package called “Garage Works” which was a software tool to help garages sell cars, but understand what each car owed them and to calculate the tax to be paid on each vehicle. They then found they were being asked for computers to install our software on so they started building computers! From there, they moved to networking computers which, back in the days of DOS was no mean feat. Over the years, ISS has moved away from writing software and concentrated on the support of IT systems. ISS now specializes in supporting networks and providing solutions to small businesses that would only normally be found in big organizations. In effect, ISS provides Clients with their own ICT dept for a fraction of the cost. At the beginning of 2007, ISS took on the Telecoms market with the emergence of Voice over IP and ISS now supply and support Panasonic Phone systems. |